I hope this will help you out. I have a simplicity SE3 also. If you don't have your instrution manual you can download and print one go to
www.simplicitysewing.com then choose the produts tab and choose the instrutions manual.Now go to embroidery drop down box and Simplicity SE3 will be in the box.
you will need the acrobat reader if you do not have this there is a free download option at the bottom of the page you are on. There is also 2 phone numbers included with my machine. 1-800-335-0025 and 1-800-822-6691. The manual has everything you should need to fix your problem. Good Luck <img src="/images/graemlins/smile.gif" alt="" /> [color:"red"] [/color]