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This question was was sent in from a frustrated business owner--Do you have any suggestions for her?



I am facing a dilemma at the moment. What is the
> common practice on how long I should wait to hear
> back from a company I was working with on a project that
> involved serving another business?
>
> The bottom line is that I have tentatively sold a
> website package to my client and the owner of the
> website design company hasn't returned my emails and
> phone calls for two weeks. My client has also called
> several times and also gets no response. It is like
> he has vanished.
>
> It is very unprofessional in my opinion and makes me
> look bad to my client after I am the one who
> suggested he go with this particular website design company.
>
> What do I do short of going there in person to look
> him up? He doesn't really have an office per say,
> works out of his home, and comes into places and
> businesses with his services.
>
> Would that be out of line on my part or should I
> stop wasting my and my clients valuable time and move on
> to someone else. No contracts have been signed yet?
>
> I am confused.
>

Hello there,

It is disappointing to see how there are people who are just so unprofessional.

I have a web design/graphic design/illustration company. If you need, please talk to me and see if we can help you and your client out for the time being.

Here is our website: www.CreativeCrisis.com

I hope this can be some help to you.

Sincerely,

Choon Wang
909.240.9696
choon@creativecrisis.com

Do I get this right?

You're waiting on someone you hoped to pay?

I would wait 24 hours if during the week, 3 days if on the weekend and then call them.

As for waiting 2 weeks, if you've only emailed, I'd call them. Only because the email may have ended up in a spam bin.