I usually will keep my mouth shut if I am not happy with my hair and go away displeased. This last time I finally got up the guts to make a reappointment for the very next day to have a few more highlight thrown in to my hair because, even though my hair cut was great, my coloring didn't look like anything had been done at all.
When I got to the salon my hairdresser was quite annoyed with me that I had returned. She was in the middle of washing her own hair and told me to go in the basement and have a seat. When she came to get me she argued with me over my decision to have some more highlights put in. I found myself apologizing for coming back in and said, "I take full responsibility for coming back in and I don't want you to be angry with me." She just scowled and stared at me and never said a word back. In fact she wouldn't talk to me the entire time she did my hair. We are normally really talkative (about our families and such). I felt so bad. Then she washed my hair in the coldest water possible. And dried it with the hottest blow dryer setting - burning the heck out of my scalp. All the time she wouldn't look at me. She kept whispering about me with other coworkers, which I found really unprofessional.
I gave her the benefit of the doubt and thought perhaps she was having a bad day. Perhaps I embarrassed her in front of her coworkers coming back in to the salon. I don't know. But at one point I felt myself holding back tears her treatment of me was so lousy. When I got ready to pay she yelled across the salon - "No charge." I was so angry, I told her that I insisted on paying her for the service she provided. She said to go ahead then and pay her what I thought I wanted to. So I wrote a check out and tipped her again a 2nd time.
I asked my sister-in-law who is a hair dresser if this is normal behavior and she said she would appreciate a client coming back "to her" and not to someone else and especially right away like I did.
I've gone to her for 5 years, should I cut my ties with her?
