Zap the Gap is pretty much standard Blanchard fare. Our hero, Bill is called into the office of his new boss to discuss massive improvements needed in his customer service department.
In my opinion, while definitely not one of Blanchard's best works, the book does contain nuggets of wisdom.
Read the review:
Zap the Gaps - A Book Review I like Kenneth Blanchard's books because they are usually a quick read containing very insight insightful tips. Spencer Johnson MD also writes in the similar "one minute" style.
Does anyone have any favorite quick reads?