Hello,

While renting a video the other night, I started thinking of just how important good customer service is. It can literally "make-or-break" a shopping/service experience. Adding just a little extra can mean a lot.

One great tip is to make every customer feel like they are your only one no matter how many you really have.

Check out some other great tips at my latest SOHO article:

http://www.bellaonline.org/articles/art3646.asp

Let me know what you think! <img src="/images/graemlins/smile.gif" alt="" />