Our insurance agent called today (we were not home but mom called the agency a few minutes after we were back). She does not work on Friday but today she came in and with the help of someone else she scanned all our receipts to the man in charge, my parents did not want her to send it by mail because it is the original and they do not trust the idiot with it (we do not have copies). So the moron has what he asked for now we have to wait and see if he will come up with something else or an offer, he cannot ignore us again since we posted a complaint against the company.