I am at work but had to respond as I don't want you "worrying" - you are okay and I am sure Lisa will get back with you soon. Sometimes the site has "glitches" or we as NEW editors are "clueless"
As far as the "nip" part, Lisa has some rules which I totally agree about, but cannot abide by (lol) = so I resigned. I am a "free spirit" and at age 52, finally realizing this. For too many years I have tried to "fit" into whatever slot I felt I needed to fit into.
If no one helps you, give me the details and I will see if I can. I can tell you stories of how many HOURS I spent when I was a NEW editor trying to get stuff posted......