Lisa, I'm pretty sure that if you contact Paypal and tell them the entire story and say even though he's had his full refund he is refusing to leave you positive feedback then they can either leave it for him or insist that he does. Also, surely if he's saying he hasn't recieved over nine items then thi guy is a scam artist and should be reported. I wouldn't go through Ebay as I've found them to never be helpful in the past, but Paypal were very good when I had to contact them several times. I must admit one time it took them a few months to get the situation sorted, but they did eventually help me.

Steven Casey
Horror Movies Site
"Whatever you do, don't - fall - asleep!"