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#783693 - 09/23/12 11:04 AM Does your library have the personal touch?
Christine - Lib Sci Editor Offline
BellaOnline Editor
Amoeba

Registered: 07/24/09
Posts: 72
Loc: New Hampshire
Many libraries eschew the personal touch in favor of the "equal access/service for all" model. But is that really effective? If that is the case, doesn't that make the library nothing more than a Walmart or Best Buy?

Libraries and the Personal Touch
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Christine Sharbrough
Library Sciences

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#798085 - 12/27/12 10:21 PM Re: Does your library have the personal touch? [Re: Christine - Lib Sci Editor]
Dianne W - Editor Offline
BellaOnline Editor
Elephant

Registered: 11/10/08
Posts: 4823
Loc: Virginia
Great question Christine! I love libraries with the personal touch. I MUST admit, however, I do enjoy the impersonal self-service check out msny times.

I love the library ladies, but sometimes I don't really want a conversation on the books I check out. The majority of them are career related, but sometimes it's not.

I think it's definitely worse since I work in the HR department, I always feel like my selection is under a microscope....LOL...

Great article! Thanks for sharing.
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Dianne Walker
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