Great question Christine! I love libraries with the personal touch. I MUST admit, however, I do enjoy the impersonal self-service check out msny times.
I love the library ladies, but sometimes I don't really want a conversation on the books I check out. The majority of them are career related, but sometimes it's not.
I think it's definitely worse since I work in the HR department, I always feel like my selection is under a microscope....LOL...
Great article! Thanks for sharing.