BellaOnline Forums Computers PC Advice Help!

Last night when I tried to use Word to type a letter it would not open. In fact the entire Office program will not respond. I'm pretty dense when it comes to computers but I don't think I did anything that would have caused this. My teenagers tried to help but it is like we don't have that program anymore. Can someone help me? I really don't want to have to buy it again. Thanks.

Sometimes the Office program will get corrupted and will not open properly. Please let me know what version of Windows and Office you are running and I can post the instructions for repairing a damaged Office installation.

We have Windows 7 and Microsoft Office Starter 2010. Thank you for any help you can give me!

Please follow the steps below to try to repair Microsoft Office.

1. Click Start | Control Panel or click Start and start typing Control Panel in the Search Box
2. Click on Programs
3. Select on Programs and Features
4. Click on Microsoft Office Starter 2010
5. Select Change in the bar above the list of installed programs
6. Select Repair then Continue

Please note � I do not have Microsoft Office Starter 2010 so the last step might be slightly different for you but you want to make sure you select Repair.

Try this and let me know if it helps. If you don�t see Microsoft Office Starter 2010 in the Programs and Features list then it was somehow removed from the computer.

Thank you for trying to help me. I've tried to do the above steps twice now. The first time I got as far as select Change in the bar above the list of installed programs. Repair and Continue never appeared for me to select. When I tried to do something else a box would pop saying the changes had not been completed yet. This lasted for over 4 hours. I didn't have anymore time to continue with it that day.
I just tried it again and this time after clicking the Change button a box saying Click-2-Run configuration failure pops up. Is it pointless to try to fix this? I'm thinking about just buying a new computer.

I would not buy a new computer because of this issue but if you were already thinking about it then it might not be worth fixing the problem.

It sound like there is a problem with the Click-2-Run configuration/application. The Click-2-Run is a virtual version of Microsoft office - it runs from a server at Microsoft and not on your computer.

If you Google the phrase Click-2-Run there a lot of people who have encountered the same error as you and have found ways to fix the problem. You will have to perform some research to see if any of the solutions will fix your issue. I can help you along but can't point you at an exact solution - it will be a trial and error experience.

Another possible option, depending on your machine, is to perform a backup and restore to the factory settings. Many manufacturers provide a recovery partition or CD that will reset everything back to same configuration as when you bought the machine. Be careful - it deletes *everything* so make sure you have a good backup before attempting.