Lisa...you are right. You can go back and add follow up comments however, in the big scheme of things, it still counts as a negative. So if someone just skims at a person's feedback rating, they may not take the time to read the comments.
Before, the feedback changes, you had to read through tons of feedback to find negatives and neutrals. With the new changes, at least you can seperate negatives and neutrals from pages and pages of positives.
With this new feature, more people may take the time to read the actual negatives and then take into consideration the circumstances/follow-up comments.
I do believe that mistakes happen and there should be a way to correct them, however eBay does make it clear before you leave feedback that it will be permanent so, think before you type! <img src="/images/graemlins/smile.gif" alt="" />